anyframe
anyframe terminal server linux business solutions

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Anyframe Services

Installation

The Anyframe environment is installed on-site, there are no hidden costs. When you purchase an Anyframe Terminal Server, one full day of installation consulting is included. Our engineers will help you install server and clients and migrate your existing desktop environment.

Training

Even though the Anyframe environment can be completely managed with a web based interface, we include a full day of administrator training as well. This training will give your IT staff the necessary knowledge to perform day-to-day management on the terminal server. Optionally we can also provide migration training for your end-users as well, familiarising them with their new environment and applications.

Support

Linugen offers various support formulas for the Anyframe environment. Possibilities include: single ticket system, prepaid ticket contracts, monthly maintenance contracts, etc. This may include: helpdesk during office hours, e-mail support, remote access and on-site consulting. Please contact us for more information on possibilities. SLA contracts are also available.

Updates

Your monthly subscription covers the updates of your Anyframe Terminal Server. Every night your system will download the latest patches and security updates from a secure location and upgrade the server. You will be notified by e-mail when the update is finished. As such, you'll never have to worry about patches and upgrades. The Anyframe Terminal Server takes care of itself.

Monitoring

Optionally Linugen can remotely monitor your Anyframe environment. We keep an eye on your disks, processors, internet connection, etc. 24/7. As soon as one of the parameters passes a certain treshold, you are immediately notified by e-mail, phone or SMS. Let us worry about your server, while you have time to focus on important things. If you have a management contract, we will of course take care of every problem.

Management

If you are looking for a complete hassle-free solution, you might be interested in our iManage solution. With iManage, Linugen takes care of the complete management of your Terminal environment, you don't have to do a single thing. From creating users, over installing applications to troubleshooting, we've got it covered. A quick phone call to our service desk is all you need to do, we'll take care of the rest. This solution is perfect for smaller companies who have no dedicated IT department, or larger companies who do not want to lose precious time.