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To keep your mission critical servers and services running you require a reliable support solution. At Linugen we are very aware of the need of professional support services, therefor we have developed the following support packages.
On-line Monitoring
You cannot afford your business critical applications to go down. And when it should happen, you want to be the first to know. Linugen On-line Monitoring offers you 24/7 automated monitoring of your critical servers and applications. In the event of a problem you are automatically and immediately notified by e-mail. We can also offer you pager and SMS notification.
On-site Consulting
Linugen's Consultants are there to help you when you need them. Need a quick intervention or fill up a mid- to long-term vacancy? We have a permanent staff of consultants who will make sure your business keeps on running as usual, without your customers even noticing.
Remote Support
Thanks to Linux's integrated network functionality a quick-fix doesn't always require an on-site consultant. Linugen's Support Team is available 24/7 to help you with problems, upgrades or general administration. Our helpdesk is available during business hours to provide your administrators with instant e-mail or call support.
Contact us today for more information on our support packages. For any of the above support packages Linugen offers the possibility to create a Service Level Agreement (SLA) contract if required. Our consultants, support team and helpdesk are also familiar with several other variants of Unix.
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