To keep your mission critical servers and services running you require a reliable support solution. At Linugen we are very aware of the need of professional support services, therefor we have developed the following support packages.
You cannot afford your business critical applications to go down. And when it should happen, you want to be the first to know. Linugen On-line Monitoring offers you 24/7 automated monitoring of your critical servers and applications. In the event of a problem you are automatically and immediately notified by e-mail. We can also offer you pager and SMS notification.
Linugen's Consultants are there to help you when you need them. Need a quick intervention or fill up a mid- to long-term vacancy? We have a permanent staff of consultants who will make sure your business keeps on running as usual, without your customers even noticing.
Thanks to Linux's integrated network functionality a quick-fix doesn't always require an on-site consultant. Linugen's Support Team is available 24/7 to help you with problems, upgrades or general administration. Our helpdesk is available during business hours to provide your administrators with instant e-mail or call support.
Contact us today for more information on our support packages. For any of the above support packages Linugen offers the possibility to create a Service Level Agreement (SLA) contract if required. Our consultants, support team and helpdesk are also familiar with several other variants of Unix.